(Pronounced: Moss.in.Oh) I am a design researcher passionate about marrying my hybrid backgrounds in ethnography, digital design, and marketing in order to research, strategize, execute and communicate rich experiences. Most of my customer experience research career has been spent researching, designing, and measuring cross-channel, end-to-end customer service design solutions. I'm currently leading the User Experience Research practice for CrowdStrike…Please enjoy a curated selection of case studies of my past work.
